Frequently Asked Questions
Need help? We've included some regular questions below!
Orders are shipped via Royal Mail or courier depending on the goods ordered and your shipping location.
If you wish to request special delivery of an item please contact us at firstname.lastname@example.org
Yes! Sampli ships worldwide via Royal Mail Airmail and selected couriers.
We dispatch orders Monday-Friday, and we aim to send all orders the same day if placed before 1pm.
UK deliveries will usually arrive within 48-72 hours.
International delivery times vary depending on location however most orders will be received within 5-10 business days.
We accept all major credit and debit cards as well as Paypal. Sampli offers a secure and encrypted checkout process, and no card details are stored at any point.
We sure do! As long as your items have not been used and are in their original condition including any packaging or labels, returns are accepted up to 45 days after your original purchase date.
Returns will have their original purchase price refunded, and if the product is faulty, we'll also happily refund any shipping charges incurred. Please note we cannot refund for returned items that may be lost in return shipment and recommend that these are sent via a tracked delivery service.
Returns should be packaged and sent to:
FAO Sampli Returns
RPM Interactive Limited
Lytchett House, 13 Freeland Park
Poole, BH16 6FA
Please include your order number in your return to assist with processing it.
Simply email us at email@example.com and include your order details and the changes you would like and we'll be happy to help.
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